FAQ
Do you ship internationally?
Yes!
Shipping cost is calculated based on the weight and destination of the order. You can verify the exact shipping cost at checkout.
Can I return my purchase?
Do you want to return an item? No problem! Please make sure you didn´t remove the tag and that the item is in perfect conditions.
You have 14 days since the day you received your item to return it. Once we receive you can either choose a refund or a coupon.
The customer takes full responsibility on the cost of sending the item back to us. Bedford St is not responsible if there is any problem during the shipping. For that, we encourage you to send the package with tracking.
Please send an email to contact@bedford-st.com notifying the return and we will send you the address.
For further information please click here
Do you authenticate the items?
Yes, all the bags we sell are 100% authentic.
Each bag goes through a two-step authentication process:
- First Check: Our in-house specialist examines the item’s quality and authenticity in detail.
- Second Check: We partner with an independent external company that also works with leading international second-hand retail platforms. Their team of industry experts, using years of experience and advanced technology, verifies the authenticity once again with microscopic imaging to detect details invisible to the naked eye and ensure highly accurate results.
All bags over 300€ include a printed authenticity certificate.
Do items come with original packaging?
Original packings, dustbags, certificates of authenticity, manuals and other paperwork may vary. Please read product description for each item carefully for your information.
Do you check the quality?
Upon receival of each item we do a quality check. If the item doesn't meet our high standars we do not accept it in our store.
We only accept items in great and very good condition. All of them are cleaned and ironed.
How can I know the condition of an item?
In the description of the item you will find the exact condition of the item.
- Excellent/Like new/New with tags
- Very good condition: No visible defects. Anything noticeable will be mentioned.
- Good condition: Used but in good condition. Any defect will be mentioned.
What is the difference between "Ready to Ship" and "Selection from Japan" categories?
The main difference is where the bag is located at the time of purchase and the delivery time.
Bags listed as Ready to Ship are already at our facilities and ready to be shipped, usually the next business day.
Bags from our Selection from Japan are pieces we have carefully pre-selected with our trusted supplier in Japan. Once you place your order, the bag is first shipped to our office, where our team carries out a second authentication and quality control check. Once approved, we prepare your order and ship it directly to you.
For this reason, the estimated delivery time for bags from our Selection from Japan is 10–14 days.
If I buy a bag from the Selection from Japan, will I be redirected to another website?
No. The entire purchase is completed directly on our website, just like any other bag in our store.
You simply choose your bag and place your order. We take care of everything else: we arrange its arrival from Japan, carry out the authentication and second quality control check at our office, and once approved, ship it directly to you.
You don't need to contact any third-party supplier or arrange anything yourself.
Will I have to pay customs duties or any additional fees?
No. The price you see on our website is the final price.
All import costs and customs duties from Japan are already included in the price. The price you see on the website is the final price that includes:
- The Bag
- Certificate of Authenticity
- Dust Bag
- Customs from Japan
*Any additional international shipping or customs are not included.
Looking for a specific luxury bag on the second-hand market?
We offer a private sourcing service designed to help you find the exact bag you're searching for, whether it's a rare piece, a sold-out model, or a specific color and condition.
Tell us what you're looking for, and we'll do the search for you through our trusted network of luxury resale partners and collectors.
Please contact us here and we will reply to you as soon as possible.
Do you have a physical store?
We do! Our store is located in San Sebastian, Spain.
Calle San Marcial 4, bajo 20005 San Sebastian.
Come say hi!
Do you ship internationally?
Yes!
Shipping cost is calculated based on the weight and destination of the order. You can verify the exact shipping cost at checkout.
Can I return my purchase?
Do you want to return an item? No problem! Please make sure you didn´t remove the tag and that the item is in perfect conditions.
You have 14 days since the day you received your item to return it. Once we receive you can either choose a refund or a coupon.
The customer takes full responsibility on the cost of sending the item back to us. Bedford St is not responsible if there is any problem during the shipping. For that, we encourage you to send the package with tracking.
Please send an email to contact@bedford-st.com notifying the return and we will send you the address.
For further information please click here
Do you authenticate the items?
Yes, all the bags we sell are 100% authentic.
Each bag goes through a two-step authentication process:
- First Check: Our in-house specialist examines the item’s quality and authenticity in detail.
- Second Check: We partner with an independent external company that also works with leading international second-hand retail platforms. Their team of industry experts, using years of experience and advanced technology, verifies the authenticity once again with microscopic imaging to detect details invisible to the naked eye and ensure highly accurate results.
All bags over 300€ include a printed authenticity certificate.
Do items come with original packaging?
Original packings, dustbags, certificates of authenticity, manuals and other paperwork may vary. Please read product description for each item carefully for your information.
Do you check the quality?
Upon receival of each item we do a quality check. If the item doesn't meet our high standars we do not accept it in our store.
We only accept items in great and very good condition. All of them are cleaned and ironed.
How can I know the condition of an item?
In the description of the item you will find the exact condition of the item.
- Excellent/Like new/New with tags
- Very good condition: No visible defects. Anything noticeable will be mentioned.
- Good condition: Used but in good condition. Any defect will be mentioned.
What is the difference between "Ready to Ship" and "Selection from Japan" categories?
The main difference is where the bag is located at the time of purchase and the delivery time.
Bags listed as Ready to Ship are already at our facilities and ready to be shipped, usually the next business day.
Bags from our Selection from Japan are pieces we have carefully pre-selected with our trusted supplier in Japan. Once you place your order, the bag is first shipped to our office, where our team carries out a second authentication and quality control check. Once approved, we prepare your order and ship it directly to you.
For this reason, the estimated delivery time for bags from our Selection from Japan is 10–14 days.
If I buy a bag from the Selection from Japan, will I be redirected to another website?
No. The entire purchase is completed directly on our website, just like any other bag in our store.
You simply choose your bag and place your order. We take care of everything else: we arrange its arrival from Japan, carry out the authentication and second quality control check at our office, and once approved, ship it directly to you.
You don't need to contact any third-party supplier or arrange anything yourself.
Will I have to pay customs duties or any additional fees?
No. The price you see on our website is the final price.
All import costs and customs duties from Japan are already included in the price. The price you see on the website is the final price that includes:
- The Bag
- Certificate of Authenticity
- Dust Bag
- Customs from Japan
*Any additional international shipping or customs are not included.
Looking for a specific luxury bag on the second-hand market?
We offer a private sourcing service designed to help you find the exact bag you're searching for, whether it's a rare piece, a sold-out model, or a specific color and condition.
Tell us what you're looking for, and we'll do the search for you through our trusted network of luxury resale partners and collectors.
Please contact us here and we will reply to you as soon as possible.
Do you have a physical store?
We do! Our store is located in San Sebastian, Spain.
Calle San Marcial 4, bajo 20005 San Sebastian.
Come say hi!